SHIPPING POLICY
Delivery will be made as soon as possible after your order is accepted. During the order process we will let you know when we will provide the products to you but in any event we will provide the Product(s) within 30 days of the date your order is placed.
Where we are not able to deliver your orders because of circumstances beyond our reasonable control we will contact you as soon as possible to let you know and take steps to minimize the effect of the delay. We are not liable for delays caused by the event, but if there is risk of substantial delay you may contact us to end the sale and receive a refund for any Product(s) you have paid for but not received.
RETURN & EXCHANGE POLICY
Return / Refund due to Faulty Products
We do realise that breakages occasionally occur where the Product(s) we are sending are packaged in pet bottles. If you receive any broken products please send us an e-mail to as soon as possible after the delivery detailing:
(a) your order number;
(b) a description of the broken item/s; and
(c) a digital photo of the damage.
You must also return the Product(s) to us so that we can refund/replace the broken Product(s) and refund the costs of return.
Upon receipt of your e-mail we will process your claim as soon as possible and you should expect to receive your replacement Product(s) or refund within a few days.
